Contact center solutions for everyday communications

Designed for internal, departmental call center needs, Service Insight provides key insights into customer service data. No matter who your customers are speaking to when they engage with your company, Service Insight will provide your staff with everything they need to know to ensure a seamless, enjoyable experience.
Packaged Applications
Enhance Your Communications With Ready-to-go Applications
Extending the capabilities of your communications system should be straightforward, requiring minimal effort. To help our customers get the most out of their enterprise communications and collaboration solutions, we have created packaged applications for our most requested functionalities.
Urgent Notification
The Urgent Notification packaged application allows Star2Star system administrators to send notifications regarding urgent calls to designated text and email endpoints.
Use Cases
• Security Threats, Lockdowns and Crime
• Severe Weather and Related Cancellations
• Building, Facility and Campus Closures
• Internet, Phone, Or Other System Outages
• Fire Drills and Evacuations
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*This is an order contact form, our representative agent will confirm with your service availability and confirm order,

We offer advanced contact center solutions for everyday communications to full-scale call center needs.
Contact Center
Contact Center is our exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate Contact Center seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.
Features
• Agent login/logout
• Skill-based ring strategies
• Flexible queuing configurations
• Agent barge, monitor, and whisper functionality
• Real-time displays (optional)
• In-depth reporting (optional)
• Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes
• Implement to any existing Star2Star system without additional hardware
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*This is an order contact form, our representative agent will confirm with your service availability and confirm order,

The CRM Integration packaged application integrates Star2Star solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features.
Features and Benefits
• Eliminate and/or minimize manual data entry and improve visibility
• Enable real-time screen pops via CRM for incoming and outgoing calls
• Automatic call logging via CRM eliminates the need for manual call activity tracking
• Allows users to Click-to-Call contacts from CRM screens
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*This is an order contact form, our representative agent will confirm with your service availability and confirm order,

We Have The Integrations Your Business Needs
Ask us about our extensive catalog of turnkey integrations and custom development options. We have over 150+ Integration Studio Connectors designed to integrate simply and seamlessly with the Star2Star system, to help your business overcome every unique business challenge
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*This is an order contact form, our representative agent will confirm with your service availability and confirm order,

The Mass Notification packaged application enables multimodal notification capabilities for any number of recipients to receive mass notifications via text and/or email, take secondary actions, and more.
Use Cases
• School Closures and Weather Delays
• Marketing Messages
• Bill Reminders
• Events Updates and Reminders
• Fleet and Transportation Management
• Employee Collaboration
Employee Alerts
The Employee Alerts packaged application allows Star2Star system administrators to send alerts via email and SMS text messaging to all employees or designated groups.
Use Cases
• Office Closures and Delayed Openings
• Alternate Work Schedules
• COVID-19 Impact Information
• HR Updates and Reminders
• Last-minute Reminders
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*This is an order contact form, our representative agent will confirm with your service availability and confirm order,