Customer Service User

Business Continuity

The Customer Service Bundle includes end-to-end business essentials with an emphasis on customer service tools such as CRM Integration and Service Insight solutions.

Business Voice

High-quality, reliable enterprise telephony with flexible deployment options

  • Full unified communication suite with voice, conferencing & reporting
  • Desktop & mobile softphones
  • Low cost phone rental options
  • Includes receptionist console
  • Robust auto attendant
  • Pooled shared lines
  • Find me/follow me
  • Key system emulation
  • Voicemail to email

Text Messaging

Messaging using your business number

  • Supports desktop & mobile
  • Unlimited outbound SMS
  • Supports MMS

Team Hub

(When Available)

Replace email & enhance productivity with robust messaging for internal & external collaboration

  • Persistent team messaging with individual & group channels
  • Integrated voice & video meetings
  • File sharing & management
  • Advanced search
  • Productivity tools including tasks, notes, voting/polling & more
  • Simultaneous screen sharing
  • Enhanced secure meeting options & audit logs
  • Up to 20 external guests & collaborators
  • Unlimited integrations through app extensions with Office 365, G Suite & more

Video Meetings

(Preview Release)

Securely connect & collaborate right from your browser with anyone, anytime

  • Hosts & participants can join from mobile, tablet, desktop & telephone
  • Simultaneous screen share
  • Personal meeting ID
  • Host scheduled & instant meetings from anywhere
  •  Record meetings

Digital Fax

Send & receive cloud-based faxes without the need for expensive equipment

  • Up to 100 pages per month included
  • Templates for cover page
  • Send & receive faxes on desktop & mobile

Packaged Applications

Automate & streamline workflows to easily connect with your customers, employees & prospects

Employee Alerts:

Instantly reach employees during emergency situations via SMS & Email

CRM Integration:

Click to call, screen pop & call logging support for the most ubiquitous CRM solutions

Service Insight

Improve customer experience & employee productivity with real-time, in-depth business analytics

  • Full-featured auto attendant & unlimited queues
  • Supervisor heads up display
  • Supervisor agent monitoring
  • Post-call review
  • Net promoter score
  • Supports remote customer service professionals
  • Historical data & trend analysis call center

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