The Customer Service Bundle includes end-to-end business essentials with an emphasis on customer service tools such as CRM Integration and Service Insight solutions.
Business Voice
High-quality, reliable enterprise telephony with flexible deployment options
- Full unified communication suite with voice, conferencing & reporting
- Desktop & mobile softphones
- Low cost phone rental options
- Includes receptionist console
- Robust auto attendant
- Pooled shared lines
- Find me/follow me
- Key system emulation
- Voicemail to email
Text Messaging
Messaging using your business number
- Supports desktop & mobile
- Unlimited outbound SMS
- Supports MMS
Team Hub
(When Available)
Replace email & enhance productivity with robust messaging for internal & external collaboration
- Persistent team messaging with individual & group channels
- Integrated voice & video meetings
- File sharing & management
- Advanced search
- Productivity tools including tasks, notes, voting/polling & more
- Simultaneous screen sharing
- Enhanced secure meeting options & audit logs
- Up to 20 external guests & collaborators
- Unlimited integrations through app extensions with Office 365, G Suite & more
Video Meetings
(Preview Release)
Securely connect & collaborate right from your browser with anyone, anytime
- Hosts & participants can join from mobile, tablet, desktop & telephone
- Simultaneous screen share
- Personal meeting ID
- Host scheduled & instant meetings from anywhere
- Record meetings
Digital Fax
Send & receive cloud-based faxes without the need for expensive equipment
- Up to 100 pages per month included
- Templates for cover page
- Send & receive faxes on desktop & mobile
Packaged Applications
Automate & streamline workflows to easily connect with your customers, employees & prospects
Employee Alerts:
Instantly reach employees during emergency situations via SMS & Email
CRM Integration:
Click to call, screen pop & call logging support for the most ubiquitous CRM solutions
Service Insight
Improve customer experience & employee productivity with real-time, in-depth business analytics
- Full-featured auto attendant & unlimited queues
- Supervisor heads up display
- Supervisor agent monitoring
- Post-call review
- Net promoter score
- Supports remote customer service professionals
- Historical data & trend analysis call center