System-Wide Call Recording
fibnet provides the option of system-wide outbound and inbound call recording. Call recording is an optional add-on service, available for systems using any StarBox® Voice Optimized SD-WAN model.With system-wide recording, system administrators can select which extensions have the capability to record calls on a per-extension basis. Call recording can be enabled for both on-premise and remote users.Recorded calls can be stored locally or in the cloud using the optional Archive service. The amount of available local storage varies between StarBox® models.Locally stored calls are kept until the local storage space is full. At that point, calls will begin to be overwritten, with the oldest calls being overwritten first. Calls saved with the archiving service are saved indefinitely.
StarCenter™ Call Recording
fibnet also offers a call recording service for our StarCenter™ Contact Center solution. The StarCenter™ recording option records incoming calls only. Recorded calls can be searched and managed through an intuitive interface.
On-Phone Recording
Certain model fibnet telephones allow users to record calls onto a USB flash drive attached to the telephone.
Current models with recording capability include these models:
- Polycom SoundPoint IP650 and IP 670
- Polycom VVX 500 and VVX 600
- Cisco SPA525G2
- Fibnet SoftPhone™ for Windows and Mac computers