Global Leader In Cloud-native Communications & Collaboration Solutions For The Enterprise
fibnet’s end-to-end portfolio of cutting-edge technology offers innovative solutions for modern business challenges. Drive productivity with exceptional VoIP quality, a complete features suite, customization options, and more for every mission-critical need.
Business Voice & Business Voice+
Pure to On-premises cloud deployments for ultra-flexibility.
Video Meetings
Seamless productivity & collaboration from your browser.
Integration Studio
Custom development & integrations including packaged apps.
Contact Center & Service Insight
Departmental and Full-scale Contact Center options.
Receptionist Console
Presence Management tool for employees and administrators.
Team Hub
Nerve center for collaboration, teamwork, & hyper-productivity.
Softphones & Text Messaging
Extend your fibnet system to your mobile devices
SD-WAN
Cutting-edge traffic shaping for voice, cloud, and data.
DaaS & DRaaS
Virtual workspace and disaster recovery as a service.
End-to-end Solutions, Services & Support
fibnet pioneered end-to-end cloud-native solutions for every business need. With our extensive portfolio, businesses have the solutions, services, and support they need to thrive, all from a single provider. This simplifies day-to-day operations, increases productivity, and helps reduce monthly costs all at once.
| More Features | |||
| • High-quality Voice | • Built-in Business Continuity | ||
| • Video Meetings | • Traditional & Digital Fax | ||
| • Instant Messaging/Chat | • Presence Management | ||
| • Desktop Softphone | • StarBox® Voice Optimized | ||
| • Mobile Softphone | SD-WAN | ||
| (iOS/Android) | • SD-WAN | ||
| • Pooling & Bursting Lines | • Desktop-as-a-Service | ||
| • Advanced Contact Center | • Integration Studio | ||
| • Audio Conferencing | • Team Hub | ||
| • Call Recording | • Text Messaging | ||
Our user types are designed for a range of business needs. Explore your options below.
| BUNDLE | DESCRIPTION | INCLUDED ITEMS | |
| Courtesy User | The ideal solution for rooms that need | • Dial tone extension | |
| to take calls, but don’t need to make calls. | • Call transferring | ||
| The Courtesy User is designed for areas | |||
| such as break rooms, conference rooms, | |||
| and reception lobbies. | |||
| Standard User | Our Standard User UCaaS includes | • Find Me / Follow Me | |
| Our Standard User | all of the VoIP solutions your | • Activities Report | |
| business needs for seamless | • Voicemail | ||
| includes the Courtesy | |||
| unified communications. | • Receptionist Console | ||
| Extension plus other | |||
| • Voicemail to Email | |||
| essential features. | |||
| • Instant Messaging/Chat | |||
| • Music On Hold | |||
| • Mobile Softphone (iPhone/Android) | |||
| • Visual Voicemail | |||
| • Video Meetings | |||
| • Optional Key System Emulation | |||
| • Desktop Softphone (Mac/PC) | |||
| • Audio Conferencing | |||
| Premium User | Service Insight | Service Insight | |
| Our Premium User | Service Insight is our contact center | • All Endpoints (Web & Desk Phones) | |
| solution for departmental contact center | • Automated Attendant | ||
| includes everything from | |||
| needs, providing everyday, informal | • All Ring Strategies | ||
| the Standard User plus | |||
| communications to Inside Sales, | • Unlimited Queues & Queue Groups | ||
| Service Insight | |||
| Scheduling, HR, and other departments. | • Queue Creation Wizard | ||
| and Text Messaging | |||
| • Announcements | |||
| Text Messaging | • Realtime Agent Monitoring | ||
| Text Messaging is our SMS/MMS | • Realtime Queue Call Details | ||
| application that allows for two-way | • Call Center Reporting | ||
| messaging from any US SMS-ready | • Call Recording | ||
| phone number to your contacts’ | • Web-based Management Console | ||
| mobile phones. | Text Messaging | ||
| • Two-way SMS/MMS Messaging | |||
| • Shared contacts with Desktop Softphone | |||
| • Access to messages from any device | |||
| • Persistent Message History tied to user | |||
| • Intuitive Controls |