Get a 360-degree customer view with cutting-edge voice & collaboration technology
One solution for Video, Messaging, Voice, Collaboration and Contact Center.When buying, selling, or trading in a vehicle, customer service is a vital component of the decision-making process. Keeping consumers engaged and informed throughout their buying journey provides a personalized experience that gives you the competitive advantage.fibnet’s robust Unified Communications (UC) solutions provide an excellent user experience across your phones, video, messaging, fax and more – with an integrated solution.
The Dealership Experience Makes the Customer Difference
| Eliminate Confusion with photo of drop off and pick up location | Quickly and thoroughly answercustomer inquiries with easy DMS/CRM integration |
| Provide real-time service, purchase, and safety updates across secure digital channels (text, email, image, and video) |
Lift customer confidence with mass messaging of promotions, service specials, and safety recalls |
| Never miss a phone call, regardless of location (sales floor, remote, on lot) with easy Find me/Follow me feature |
Confirm appointments, offer urgent messaging for rooftop closures, and keep customers safe |
| Offer consistency across the shopping experience, including online and in-store sales |
99.999% uptime for continuous service quality |
Leave a Lasting Legacy
The auto industry is often steeped in tradition. Whether you own one car lot passed down for decades, or several across multiple locations, fibnet understands the importance of family history. Our communication solutions allow you to augment the customer experience, yet keep the family values that put you on the map. We’ll help you transform your dealership into a fully digital workplace that leaves a lasting legacy for future generations.
Digital Adoption Results
Transform any mobile device into a full-featured desk phone
Access complete customer information with easy DMS/CRM integrations
Route calls to any mobile device in the event of an internet outage or rooftop closure
Simplify car jacket compliance needs via unified status updates
Get streamlined PCI compliance for F&I
Increase virtual foot traffic and conversion rate with better communications
Eliminate complexity with multiple service providers and invoices
Experience guaranteed savings and enhanced functionality with cloud communications
Secure video with no downloads
Reduced costs and increased functionality