Enhance Communications With Instant & Emergency Messages
The Urgent Notification packaged application allows fibnet system administrators to send notifications regarding urgent calls to designated text and email endpoints. The application comes in two editions, allowing customers to only pay for the features they need.
Use Cases
- Security Threats, Lockdowns & Crime
- Severe Weather & Related Cancellations
- Building, Facility & Campus Closures
- Internet, Phone, Or Other System Outages
- Fire Drills & Evacuations
Availability
- Basic and Professional Editions available
- Add on to Business Voice/Business Voice+
- Quoted via Rocket®Quote
- Priced at the customer level
Features & Benefits Urgent Notification Urgent Notification
Basic Professional
Monitors Emergency Calls (e911 or configured numbers) to
enhance organization’s safety plans
Notifies recipients in real time via text and/or email when an
emergency call is made
Relays call details to recipients including extension, location,
time, and more to enable responder’s informed choices
Tracks and processes acknowledgements via embedded web
links for improved feedback loop and SLA enforcements
Imports notification contacts from G-Suite or Office 365
spreadsheets for seamless data management; can also be managed internally
Proactively assembles a triage team via a conference call for
rapid response to emergencies
Additional workflow customization available through
professional services
Phone Hotkey to summon help, function as a panic
button, etc.
Passcode protected emergency alert for enhanced security
After hours voicemail alert enabling real-time responses
to any event
Enhanced integrations with Active Directories and CRM
systems for increased flexibility